Refund and Returns Policy
Effective Date: April 20, 2026
60-Day Satisfaction Guarantee
If biband isn’t working for you within 60 days of delivery, email info@bibandmatrix.com. We’ll help troubleshoot first, and if we can’t resolve the issue, we’ll refund the kit price, even if the kit has been opened and used. Shipping charges are not refunded under this guarantee.
You don’t need to send back used or clinically exposed bibands. We may ask you to return any unused bibands and the included instruments.
The guarantee applies to your first kit purchase, one per practice.
Unused, unopened items may be eligible for return within 60 days of delivery, subject to approval.
Opened, used, clinically exposed, damaged, clearance, final sale, or custom
items may be non-returnable, except as covered by our 60-Day Satisfaction Guarantee or as required by law.
Report damaged or incorrect orders within 7 days of delivery.
Approved refunds are generally issued within 5-10 business days after inspection.
Original shipping charges are non-refundable unless the error was ours.
Return shipping may be customer responsibility unless otherwise approved.
To request a return, contact support@bibandmatrix.com with order number, product, reason, and photos if
applicable.
