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Pre-Order and Refund Policy

Pre-Orders

biband is available for pre-order. Your payment will be charged when you place your order. We currently estimate delivery by February 1, 2027.

Delivery Guarantee

If your order has not been delivered by February 1, 2027, you may request a full refund of the amount paid, including any shipping charges. No explanation or reason is required.

How to Request a Refund

Email info@bibandmatrix.com with your name and order number.

We will confirm receipt of your request within 2 business days and issue your refund to your original payment method within 7–10 business days. Please note that your bank may require additional time to process and post the refund.

Cancelling Before Shipment

You may cancel your pre-order at any time before it ships and receive a full refund. To cancel, email info@bibandmatrix.com with your order number.

Pre-Launch Pricing

Pre-launch pricing is applied automatically at checkout. No discount code is needed. Orders placed before November 21, 2026, at 12:00 a.m. Pacific Time receive 20% off. Orders placed from November 21 through December 1, 2026, at 11:59 p.m. Pacific Time receive 15% off.

If you request a refund, you will be refunded the actual amount you paid after applying any discounts.

Regular pricing begins December 2, 2026, at 12:00 a.m. Pacific Time. Pre-orders will remain available after this date.

Delivery Updates

If our delivery timeline changes, we will notify you promptly by email and provide an updated estimated delivery date.

Your right to request a full refund if your order is not delivered by February 1, 2027, will remain unchanged.

60-Day Satisfaction Guarantee

If biband isn’t working for you within 60 days of delivery, email info@bibandmatrix.com. We’ll help troubleshoot first, and if we can’t resolve the issue, we’ll refund the kit price, even if the kit has been opened and used. Shipping charges are not refunded under this guarantee.

You don’t need to send back used or clinically exposed bibands. We may ask you to return any unused bibands and the included instruments.

The guarantee applies to your first kit purchase, one per practice.

Returns After Delivery

Unused and unopened items may be eligible for return within 60 days of delivery, subject to approval.

Opened, used, clinically exposed, damaged, clearance, final-sale, or custom items may not be eligible for return, except as covered by our 60-Day Satisfaction Guarantee or as otherwise required by applicable law.

Please report damaged or incorrect orders within 7 days of delivery. Approved refunds are generally issued within 5–10 business days after inspection.

Original shipping charges are non-refundable unless the return is due to an error on our part. Customers may be responsible for return shipping costs unless otherwise approved.

To request a return, email info@bibandmatrix.com with your order number, product name, reason for the return, and photos (if applicable).

Questions?

If you have any questions about your order or this policy, please contact us at info@bibandmatrix.com.